Overview
Bestcare Psychiatry is committed to protecting your privacy. This Privacy Policy explains how information may be collected and used when you visit our website or submit a contact form. Appointment scheduling is handled through a separate third-party patient portal. This policy applies to website activity only and should be reviewed by your practice and legal advisor before launch.
Information we collect
We may collect information you choose to provide through the website, such as your name, email address, phone number, and general message details. We may also collect limited technical information such as device/browser data and website usage metrics to improve website performance.
Contact form and scheduling portal
When you submit the website contact form, the information is sent to our office so staff can respond to your inquiry. Appointment scheduling is handled through the external patient scheduling portal linked from this website, which is governed by the portal provider’s own privacy and security practices.
Do not submit sensitive medical details through public forms
Please do not include symptoms, diagnoses, medications, social security numbers, or other highly sensitive health information in website forms. The public website contact form is intended for basic contact logistics only.
How information may be used
Information may be used to respond to inquiries, improve website experience, coordinate follow-up, and maintain internal operational records. We do not sell personal information submitted through this website.
Communication preferences (phone, email, and SMS)
By submitting your contact details, you consent to being contacted by phone, email, or text message about your inquiry, when applicable. Message and data rates may apply for SMS through your carrier. You can request to limit or stop non-essential communications at any time.
Third-party services, hosting, and analytics
Our website may rely on third-party platforms for hosting, form delivery, security, analytics, and performance monitoring. These providers may process technical data on our behalf according to their own terms and privacy practices.
Data security and limits
We use reasonable safeguards to protect website data, but no online transmission or storage system can be guaranteed 100% secure. You use this website at your own discretion and should avoid sharing sensitive information through non-secure channels.
HIPAA-related note
This website Privacy Policy is not a full HIPAA Notice of Privacy Practices. If you become a patient, you will receive separate healthcare privacy documentation that explains your rights and how protected health information is handled in clinical care.
Your choices
You may contact us to update contact details, request communication preference changes, or ask questions about website data handling. If you do not want to share information online, you can call our office directly.
Emergency and crisis notice
This website and its contact form are not monitored for urgent or emergency situations. If you are in immediate danger or experiencing a mental health crisis, call 911 or go to the nearest emergency room.
Updates to this policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.